YOU MADE MY DAY SO GREAT, SO GREAT.
To me, I am very very particular about customer service. It really turns me off whenever I see that customer service not done up to the standard.
After today's incident, Giant made me totally disappointed. Their customer service really sucked to the core. Why?
Mom and I were shopping at Giant to see if there's anymore things needed to buy. We saw this brand of beverages having offer. Decided to grab some. We did not realised, we got the wrong brand. Can't blame us either, the price was written above the neighbouring brand.
Walk walk, cashier to pay money. Found out that they overcharged us. Went over to the Customer Service counter to check out what's wrong. Yes, it might be only a few bucks that they overcharged us, still, we need to know why. The queue was pretty long. Whatever it is, we still queued. Many jumped queue. Reason? 'Cause they want to "enquire" some things. In the end, their "enquire" turns out to be associated with cash. You call that "enquire"?
Worst still, Giant staffs still entertain people who cut queue! So what now, just because we are people who redeem, or exchanging stuffs, or whatever, so those people who queue gets the priority to be served and cut queue?! Mom complaint, their reason was "ohh, this lady here came before. She is here to exchange her goods." So this means she gets the priority to queue up first?! What a nice excuse, Giant. Blood boil - 30%
Uncle in front of us said "I queued for 15 minutes, nobody serves me." Yah what, uncle, you should have jumped queue, they will serve you instead. Blood boil - 50%
Right before they served his uncle, came a middle-aged couple, jumped queue and claimed that they are just "enquiring" things. So, my mom asked, "you mean, enquire things don't need to queue? We are also enquiring, but we are queueing, this is what everyone is doing." And do you know what this couple told us? "Well, who ask you don't jump queue? That's your problem." Heated arguments started. Blood boil - 80%
Then, those bloody Giant staff can still serve them!!! Blood boil - 100%
In the end, do you know what those loserish couple said? "Shut up and get lost." Blood boil - 200%
What the flower! You mean you are the one who is in fault, and you can call us (who were in the queue) to shut up and get lost?! How loser you guys are. Worst, the Giant staff did not help to make things better, but looking at what we were arguing about. Giant, you need a freaking great job. Your customer service management is seriously UP THERE lah.
However, we have got no choice to patron them next time! If it's not because NTUC in Jurong East Central is slightly further, and the varieties are lesser, we wouldn't have came to you too. If only Jurong Point is damn near to our place, Giant, you're completely going to die.
Bloody hell, they seriously need to do something about it. Although I know it's pointless. They will never do anything about their customer service.
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Okay, I'm calm now. Afterall, it's CNY! :D
